Providing allergen information for food Ordered Remotely (by Phone, Website, App etc.)

Providing allergen information for food Ordered Remotely (by Phone, Website, App etc.)

For non-prepacked food ordered over the phone or via a website the allergen information can be provided:

In written form before the food is ordered e.g., menus, leaflets or online information used to order the food. It must also be provided, either written (e.g., via a receipt, leaflet, menu or other printed material) or verbally at the moment of delivery.

In written form at the moment of delivery if the information was only provided verbally at the point of ordering e.g., via a receipt, leaflet, menu or other printed material.


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